Email Ops

Use this when the real task is mailbox work: triage, drafting, replying, sending, or proving a message landed in Sent.

This is not a generic writing skill. It is an operator workflow around the actual mail surface.

Skill Stack

Pull these ECC-native skills into the workflow when relevant:

• brand-voice before drafting anything user-facing
• investor-outreach for investor, partner, or sponsor-facing mail
• customer-billing-ops when the thread is a billing/support incident rather than generic correspondence
• knowledge-ops when the message or thread should be captured into durable context afterward
• research-ops when a reply depends on fresh external facts

When to Use

• user asks to triage inbox or archive low-signal mail
• user wants a draft, reply, or new outbound email
• user wants to know whether a mail was already sent
• the user wants proof of which account, thread, or Sent entry was used

Guardrails

• draft first unless the user clearly asked for a live send
• never claim a message was sent without a real Sent-folder or client-side confirmation
• do not switch sender accounts casually; choose the account that matches the project and recip…